Get in Touch With Us
This page tells you how to reach the editorial team behind Best Casino Sites, what we can realistically help with, and — just as important — what you need to take directly to a casino or a regulator instead. Most messages we get concern payouts: a withdrawal that has not arrived, a bonus that locked a balance, or a question about which of the casinos we cover actually pays out fastest. We answer all of it, but the route matters.
Email the editorial team
Write to us at [email protected]. We read every message and aim to reply within two business days. During heavy review periods it can stretch a little longer.
To get a useful answer first time, include:
- The casino name as it appears on your account, plus the state you were playing from.
- The page on tedmalloch.com you were reading, if your question relates to something we published.
- Dates and dollar amounts in US format — for example, a $250 withdrawal requested on 09/14/2026.
- The exact bonus wording if a promotion is involved, since terms change without notice and the version you accepted is the one that counts.
Please do not send us passwords, full card numbers, Social Security numbers or copies of ID documents. We never need them, and no legitimate casino support agent will ask for them over email either.
What we can help with — and what we cannot
| We can help | We cannot help |
|---|---|
| Explaining wagering requirements, bonus expiry dates and cashout limits in plain language | Releasing, speeding up or reversing a withdrawal at any casino |
| Correcting an error, out-of-date offer or broken detail on our pages | Opening, closing, verifying or funding an account on your behalf |
| Pointing you to the right complaints channel or regulator for your state | Overturning a KYC decision or a source-of-funds request |
| Suggesting topics, corrections and comparison criteria for future reviews | Giving legal, tax or financial advice |
| Signposting responsible gambling and self-exclusion resources | Guaranteeing that any casino will pay, or that any outcome is likely |
We are an independent comparison and review publisher, not a casino, not an agent and not an ombudsman. Nothing we say creates an obligation on an operator.
How our funding works
Some links on tedmalloch.com are commercial, and we may earn a commission when a reader opens an account through one of them. That money pays for research time. It does not buy a position in our rankings, it does not soften a review, and it has no bearing on how we answer your email. If you think a page reads as though it did, tell us and quote the line.
Contacting the casinos we cover about a payout
If your question is about a specific balance, go to the operator first — we have no account access. Every casino on our lists runs its own support desk, and a dispute will not be looked at anywhere else until you have exhausted that channel and have a reference number. Below are the brands readers write to us about most, with the headline offer that usually triggers the question.
Raging Bull
Raging Bull sits at the top of our list with an editorial rating of 10.0, largely because it is the brand readers ask about most when they are weighing a very large headline number against the reality of clearing it. The advertised welcome package is 410% up to $10,000 plus 50 free spins. That headline figure is only reachable by depositing at or near the maximum, and percentage bonuses of this size almost always carry playthrough, maximum bet caps while a bonus is active, and a limit on how much of the winnings can be withdrawn. Read those figures in the promotion's own terms before you deposit — they decide your actual payout far more than the percentage does.
Limitation: the scale of the offer is also the drawback. A 410% match is the hardest kind of bonus to convert into a withdrawable balance, and a single oversized spin can void it. If your priority is a clean, quick payout, a smaller match with lighter conditions will usually serve you better. Contact Raging Bull's own support for anything account-specific; we cannot intervene.
Magician Bet
Magician Bet is here for the opposite reason. Its 101% No Wagering welcome offer is the one on our list that speaks directly to payout speed: where there is no playthrough attached, what you win is treated as cash rather than a locked bonus balance. Readers contacting us about "why can't I withdraw" almost never have this structure. Rated 9.8 editorially.
Limitation: no-wagering offers are usually smaller in headline value and often come with tighter maximum-bonus caps, minimum deposit floors and time limits on the credit. Check the cap before assuming 101% means 101% of any deposit.
Slots of Vegas
Slots of Vegas earns its 9.7 on the strength of its slots catalog rather than its terms. The advertised 375% bonus plus 50 free spins on Cash Chaser ties the spins to one specific game, which matters: free spins are frequently valued at a fixed low stake, and winnings from them are typically credited as bonus funds with their own wagering and cashout ceiling.
Limitation: game-specific spins are worth less than a free-choice equivalent, and a 375% match carries the same conversion difficulty as any large percentage offer. Verify the spin value and the maximum cashout before you count them as value.
Uptown Aces
Uptown Aces advertises 600% for new players — the largest percentage on our list, rated 9.7. It gets its own mention here because the size of the number generates a disproportionate share of reader questions, and the answer is always the same: divide the advertised figure by the playthrough multiple before you judge it.
Limitation: very high match percentages are typically paired with high wagering, low maximum bets and a hard cap on withdrawable winnings. Treat 600% as extended play, not as a payout.
Comparing the headline offers at a glance
Editorial ratings below are our own assessments, not customer review scores, and offers are as advertised by the operator on our fact-check date of Sep 25, 2026. Terms change; the version on the casino's own page governs.
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 |
| Magician Bet | 101% no wagering | 9.8 |
| Slots of Vegas | 375% bonus + 50 free spins on Cash Chaser | 9.7 |
| Uptown Aces | 600% for new players | 9.7 |
| Card Crush | Instant welcome reward: 2 mystery coins & 5 cards | 9.5 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 |
| Slots and Casino | 500% up to $2,500 x3 | 8.9 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.9 |
Two structures worth flagging, because they change what a payout even means. Card Crush, Zumba Cards and Amazon Jackpots advertise rewards in coins, cards, posters and SC rather than dollars — sweepstakes-style currency, where redemption rules and eligibility differ from a cash casino and vary by state. Bets.FM quotes its cap in bitcoin, so the dollar value of "up to 1 BTC" moves with the market and crypto withdrawals carry network fees the casino does not control.
Money questions we answer by email
We can explain how the mechanics work, even where we cannot see your account. The most common ones:
- Minimum deposits. Most US-facing casinos set a floor, commonly in the $10–$25 range, and a bonus often has a higher qualifying minimum than the account does. Depositing under the qualifying amount is the single most frequent reason a bonus never appears.
- Paying in. Debit cards are the most widely accepted method. Credit card acceptance is inconsistent and your issuer may decline or treat the transaction as a cash advance. ACH and online bank transfer are common at state-licensed sites. E-wallets, including PayPal, appear at some licensed operators in regulated states but not everywhere — check your cashier rather than assuming.
- Getting paid out. Withdrawal speed depends on the method and on verification. Reviews of your request happen before the money moves; e-wallets and crypto generally settle faster than ACH or a paper check once approved. Operators set their own minimum withdrawal amounts, daily, weekly and monthly limits, and may charge a fee on some methods.
- Fees. Deposits are often free while withdrawals may carry a processing fee, and card issuers or blockchain networks can add their own. Ask the casino for the fee schedule in writing.
- Why a payout is held. Almost always KYC. Expect to supply photo ID, proof of address and, for larger sums, source-of-funds documentation. Completing verification before you request a withdrawal is the most effective thing you can do to shorten the wait.
The games and product lines behind most questions
Payout questions are rarely about "the casino" in general — they attach to a game type. Slots dominate the volume: RTP is published per title, volatility determines how the same RTP feels over a session, and progressive jackpots divert part of the RTP into a prize pool that very few players reach. Table games such as blackjack, roulette and baccarat have lower house edges but frequently contribute less toward bonus wagering, sometimes as little as a fraction of each dollar staked. Live dealer rooms run on real tables streamed in real time and are often excluded from bonus play entirely. Outcomes on virtual games come from random number generators tested by the operator's licensing framework.
Several brands on this list also run product lines beyond the casino floor. BetUS is known primarily for sports betting alongside its casino, so odds, parlays and settlement questions come under a separate set of rules and separate promotions — a sportsbook bonus does not clear the same way a casino match does. Card Crush, Zumba Cards and Amazon Jackpots operate the sweepstakes and social-play model, where coin packages and mail-in entry sit beside the paid options. Bets.FM extends into crypto wallets and, in places, wider betting markets. If your question spans two products, say which one in your email.
Eligibility, licensing and where to escalate
You must be 21 or older to gamble online in most US states, and physically located in a state that permits the activity you are attempting. Regulation here is state-level: individual states license and supervise online casinos through their own gaming commissions or lottery bodies, while federal law governs interstate wagering and payment processing rather than issuing casino licenses. Availability, permitted game types and the rules on sweepstakes-style play all vary from one state to the next. An operator accepting a signup from your state is not the same thing as being authorized to serve it — check the license details on the casino's own footer and confirm them with your state regulator.
If you have a payout dispute, the order is fixed:
- Raise it with the casino's support team and keep every reference number, chat transcript and email.
- Escalate internally through the operator's formal complaints procedure and note the deadline it commits to.
- If it is unresolved, take it to the state regulator that licenses the operator, or to the alternative dispute resolution body named in its terms.
- Tell us what happened. We cannot force an outcome, but patterns across readers inform how we rate a brand.
If gambling has stopped being a pastime
Email us and we will point you to support, but you do not need to wait for a reply. The National Council on Problem Gambling operates the National Problem Gambling Helpline on 1-800-522-4700, available 24 hours a day. Most licensed casinos let you set deposit and loss limits, take a cooling-off period, or self-exclude from the account entirely, and many states run their own self-exclusion registers. Blocking software installed on your own devices is a further layer. Gambling is entertainment that costs money — it is not income and it does not fix a financial problem.
Corrections, feedback and partnership enquiries
Our pages are reviewed against operator sources and dated, most recently Sep 25, 2026. Offers move quickly, so if a figure on this site no longer matches what the casino publishes, send us the discrepancy and a link and we will verify and update. Editorial oversight for this page sits with Sophie Foster.
Commercial and partnership approaches are welcome at the same address, clearly labeled as such. They are handled separately from editorial, and no arrangement results in a rating change or a removed criticism.
Readers outside the US sometimes reach us looking for different regulatory ground; our guide to Trusted Non GamStop Casinos UK 2026 covers that market instead. For anything about US payouts, bonuses or state availability, the inbox above is the right place to start.